How To Sell Digital Products And Unlock Your Coaching Business Online in 7 Easy Steps

In this post, I’m going to share with you how you can sell digital products online. If you are a coach, consultant, author or expert then this is a formula you can follow to sell more online. I’m going to fill in the gaps as I go, taking most of the guesswork out of the process for you.

This is nearly the exact same formula many marketers have used. I’m not giving away any secrets here when I share with you how some of the top online marketers do this every day online. 

Having worked in this space for over 15 years the following are the most common and probably the fasted way to grow online. Mind you thought quickest could mean months. I am going to make it as simple as possible – just follow the steps, put in the work and in a few weeks or months, you can start to see massive success as well.

In order to continue growing online, you have to create info products and treat them like a real business instead of a lifestyle business. Even if you hired people to do much of the work for you, you could indeed earn millions of dollars while running it as a lifestyle business. Of course, in the beginning, you want to do much of the work yourself, just to see how it’s done, what works, what doesn’t work, and find the best way for you to scale it up massively using others to help you.

Make no mistake, this does take time and effort. It’s work. But it’s also one of the best ways to make serious money online.

How much you earn is totally up to you. If you’re content using this method to earn an extra few thousand per month, that’s terrific. If you want to put in the work and scale it up, that’s great too. 

Let’s get started:

What is a Digital Product?

A digital product is software-enabled, which means it exists only in a digital format. It can be delivered by email or the Internet. For example, you can buy an e-book online. Some other examples include customized web design templates and software programs. Mobile applications are another big product.

sell digital products

EG Types of digital products

  • Educational digital products
  • Digital tools and templates
  • Licensed digital products
  • Memberships
  • Software / Web based Applications
  • Audio / Music
  • Photography
  • Grpahics / Art / NFT
  • Cryptocurancy
  • Professional services (not products as such but sold in the same way via digital means)
  • Coaching Packages (as above bundled with digital products)
  • Tickets
  • Fonts
  • Recipies

What is an Information Product?

An informational product is one that gives customers the information they need. A digital book is one example. It can also be a report, software, audio or video files, a website, an e-zine or a newsletter. Anyone with valuable information to share can create an info product and sell it online. This can be done by anyone who has the time and resources to do so.

e.g Types of Information Products (Digital products that are information-based)

  • ebooks
  • pdfs
  • templates / swipe files
  • videos/audio/podcast
  • documents
  • courses / webinar / web class

Pretty much the same thing, a course, pdf, software, templates etc all in a digital format.

How do you Sell Digital Products Online?

Step #1: Find out what your audience wants – Niche Problem Identification

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If you don’t already have a niche in mind, then choose one. Obviously, you want a niche where people are readily spending money, especially on info products.

Once you have your niche, it’s time to find out what your audience is willing to pay for. Once you know this it becomes that much easier to sell digital products.

Yes, you could take a guess and you might be right. Or you could be wrong, in which case you just wasted time and money creating a product people don’t want to buy.

Finding out what people want can sometimes be as easy as running a survey. Use a service such as Survey Monkey to discover what problems your audience has, what issues they want to solve, what they want to accomplish and what is causing them to lose sleep at night.

Maybe you don’t have an audience to send to your survey. You could use social media to contact your audience and invite them to take your survey. Facebook Groups can work well for this.

Or might even contact people via email, text, phone and in person. Have real conversations in which you discover what issues they have.

Look at best-selling products in your niche. Read the sales letters carefully, paying attention to the main theme of the letter and the pain points addressed. Read the testimonials to find out how people are using the product.

Look at courses in your niche, as well as books. See what users and customers are saying about the products.

Make lists of what you discover. Get a good idea of what you want to create, and then survey people to help you refine the product idea into something people are passionate about and are eager or even desperate to buy.

Ideally, you want to create a product that solves a problem that a lot of people in your niche are having.

For example, if you’re in the internet marketing niche, an all too common problem is getting qualified traffic to their website. If you can offer a solution to this problem that works, and especially if it’s a solution people don’t generally know about, you’ll have a winner.

Better still, you can offer an upgrade for people who don’t want to go to the trouble of implementing your solution. Essentially, you will do the work for them or you offer them software that does the work for them. Either way, you’ll get a lot of people who upgrade because they would rather have a fast, easy solution. That’s why the ideal product not only solves a problem but also gives you the opportunity to offer an upgrade that many people will want.

Let’s do a couple of more examples of what we might be looking for…

If you’re a landscaper, you could offer a class on how to design a front yard and back yard. Some people who take your class will realize they’re out of their depth and would prefer you do it for them. You and your team can provide this service virtually with no need to ever visit their home. The homeowner can then take your diagrams and list of plants to a local landscaper who can then make it a reality. 

Or let’s look at something basic, such as website building. You can offer a course to chiropractors or authors or yoga instructors on how to build the ideal website that converts visitors, and then you can also offer to upgrade them by doing the work for them.

The product you create doesn’t necessarily need its own upgrade. But if you’re trying to decide between two different product possibilities, I would recommend choosing the one that does allow for an expensive upgrade you can fulfil for even more income.

Here’s a list of some of the most popular info product niches which you can package andsell digital products for.

  • Personal Development
  • Self-care and self-improvement
  • Fitness and weight loss
  • Business / Making Money /
  • Wealth building and finance
  • Meditation or relaxation
  • Beliefs or spirituality
  • Dating and relationships
  • Health and lifestyle
  • Pets and animal welfare
  • Beauty and fashion
  • Parenthood
  • Cultural integration or adaptation
  • Languages
  • Travel / digital nomad culture
  • Food and nutrition
  • Blogging or vlogging secrets
  • Art and design
  • Crypto Currencies and Blockchain

Step #2: Create a Webinar / Webclass / Presentation Video tosell digital products

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“Oh no, you mean I have to do webinars??!”

I realize that doing a webinar can sound like a super scary thing for some people. But I can also tell you that once you’ve done your first couple of webinars, you’ll wonder why you were ever so nervous in the first place. It really is much easier than most people think.

And the fact is, if you want to earn big money in a relatively short amount of time, then yes, you need to do webinars. Short of getting someone like Oprah to tell people to buy your product, there probably is no faster method for converting into customers who are will to pay hundreds or even thousands of dollars for your product.

In my opinion, webinars are the easiest and fastest way to sell high ticket information products.  (This can also be a web class presentation that is pre-recorded as it can work for an evergreen process. However, doing several live webinars can help you refine and improve so that when you do create a recorded version its a very good one.)

To bring people to a webinar you need a powerful hook – something that makes your target audience sit up and say, “I want to know that!”

For example, let’s say you can drive traffic to a website and show people how to drive 100,000 visitors to their website. Notice there’s nothing fancy in that promise, but it worked because it’s exactly what his target audience wanted to know.

The promise drives people to attend the webinar. Your promise needs to exactly target your ideal customer for your product. It won’t do any good to drive a lot of people to your webinar if those people aren’t a good fit for your product.

For example, if your product teaches social marketing skills for small businesses, then you don’t want to target corporate executives from Fortune 500 companies. If your product teaches dentists how to build their practices, then you don’t want a webinar promise that brings in all sorts of doctors and not just dentists. Your promise must target your exact information product buying audience.

Next, you want to offer a bribe to keep your listeners on the webinar for the entire duration of the presentation. This bribe might be something as simple as a cheat sheet that shows them all the steps necessary to implement what you’re teaching.

Mind you, if a cheat sheet is your bribe, then you’re going to make it simple and without detail. The idea here is to teach what to do on your webinar, but not teach HOW to do it. For that, they need your information product or they need to hire you to do it for them. 

This is a critical point that often gets lost. You’re giving enough information to make the webinar truly informative in its own right, even if they don’t purchase. But you’re not giving away the bits that will enable listeners to quickly make things happen. It’s a fine line that you’re walking, and it might take a little practice to learn exactly how much to share and how much to hold back.

I’ve been on webinars that offered real bribes, like drawings for free stuff at the end. “Stick around and you could be our lucky iPhone winner” and that sort of thing. I would be careful with an offer like this. Ideally, you want your listeners there primarily because they are interested in the promise you made, not because they just want to win an iPhone.

If you’re wondering why you want listeners to stick around until the end of the webinar, the answer is simple: You can’t sell them your info product at the end of the webinar if they’re not there to hear your offer.

That’s why it’s important to fill your webinar with awesome information that reveals things your audience doesn’t know but wants to learn. If you can reveal secrets that blow their minds, all the better. 

Ideally, you want them to stay riveted to your presentation. Cut out the small talk and anything that might create boredom or allow your audience to get distracted. Keep a good pace without rushing, make it interesting and exciting, teach them what they would love to know, and hold back enough to make them desperately want your product.

I know that sounds like a tall order, but with some experimenting, I have no doubt you can do it.

During the webinar, you give them the step-by-step strategies to get the result you promised. You’ll be candid that you cannot reveal all the details in the time allowed because that would take much more time than you have. But if they’re interested, you’ll make the entire system available to them at the end of the call. 

Or if you’re selling software rather than an info product, then you can promise that if they don’t want to do all the work you’re outlining for them to get the solution they seek, then you have a massive shortcut that’s created fast success for people just like them.

“Would you like a way to do this quicker and more automated? Here’s what we can do for you…” and then you outline what your product or service does.

You give them a call to action to get your solution, and people can click the button and buy it on the spot. Offer an incentive to make the purchase right away, before you close the webinar, such as a discount or an awesome bonus. Keep in mind that if people don’t buy right then and there, the odds of them ever buying go down drastically.

You can potentially make a few more sales after the webinar by doing a follow up series via email and/or SMS. In your emails, remind them of something important revealed in the webinar that will remind them of why they want your system.  

Or give them brand new info you didn’t cover in the webinar. Never talk about, “changing their mind,” but rather talk about how you know they were still making up their mind and here’s more info to help them because you know they want that benefit or result and this is the only way they are going to achieve that. 

You get the idea. 

Webinars are by far the easiest way tosell digital products because people who have stuck around for the entire webinar do want a way to get the result they seek in a quicker, faster, easier or more automated fashion than trying to figure it out themselves (info product) or doing it themselves (done for you service or software).

People want the solution to their problem to come to them faster and easier and with less work, and when you can offer them this benefit of getting what they want in an easier, faster solution, then they will buy it. 

Step #3: Take all of the risk away from your prospects

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You not only want to have a money-back guarantee…

…you not only want to TELL them about the money-back guarantee…

…you want to present your guarantee in such a way that it becomes a total no-brainer to try your product because they have nothing – NOTHING – to lose and everything to gain.

“Our product does this, this and this for you. In just days you can be receiving this benefit and this benefit, without the hassle of this obstacle and that obstacle. Plus, you’ll no longer have this problem because now you’ll have this solution and this benefit and this benefit.”

“And to top it all off, to prove to you that this works, to take away any anxiety you might have and take all of the risk out of this, you have a full X number of days or weeks in which you can say, “Hey, this isn’t for me” and we will refund you in full. It’s that simple. The only way you can possibly lose is to NOT grab this offer and be one of the people who says, “If only I’d done that when I had the chance.” 

You get the idea.

This method will melt away resistance and greatly increase the number of people who try your product as well as increase the number of actual sales, and it’s simply to do this tosell digital products:

Give them a trial offer. It might be a free trial offer, a $1 trial offer or even a $10 trial offer… whatever you decide. The point is to make it almost free to get started. You still collect their credit card info, and they have X number of days to decide if it’s for them.

Try this and your sales may go through the roof.

You might test this both ways, with a trial offer and without. Here’s what typically happens with most offers:

Without a trial offer, for example, let’s say you make 50 sales.

With a trial offer, with the same number of people on the webinar, you double the conversion rate to 100 sales.

But of course, those people are just paying the trial price, most likely a dollar.

Between the time they first sign up and the time you charge full admission or the first payment, you will have some people cancel. That’s fine. Because from what I’ve seen, maybe half of those extra sales will cancel, and thus you will end up with 75 actual product sales, which is still 25 more than if you didn’t make the trial offer.

Your numbers will vary, of course, depending on your audience, your product and a host of other factors.

Another benefit to offering a $1 trial offer is this: If you’re new to selling on webinars, you will likely be much, MUCH more comfortable asking people to pay $1 than you will asking them to pay several hundred dollars up front.

And it’s important that you’re comfortable enough to sound completely confident in your product and your offer because that confidence will resonate with your audience and increase your sales. 

Step #4: Keep Delivering

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If you think it’s enough to create your product and deliver that product, then your thinking might be stuck in the year 2000. These days people expect more and it’s up to you to deliver it. 

Offer ongoing training updates and group coaching calls. The idea is to help your customers implement and use what they’re learning or make the most of your software. You don’t want them to feel like you’ve abandoned them after the sale.

This will increase customer satisfaction and reduce refund requests.

And by continuing to offer them updates, group coaching and so forth, you have the perfect excuse to stay in constant contact with them and offer them a host of other products as well.

You might want to read that last paragraph again, because those 34 words create fortunes.

Rather than continuing to contact them to sell them stuff, you contact them to make sure they are getting the most out of the product they purchased. You care. You give a darn about their success. And they will take notice of this.

Which is why, when you suggest that a new product is a perfect complement to the original, or the new service is an even better way to achieve their goal, they’re going to listen and in many cases, they will buy.

Step #5: Create a robust community

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People love to do courses with other people, or learn skills with other people, or even build their businesses with other like-minded people.

No one really wants to go on this journey alone. They want help when needed, they want to have their questions answered, they want to feel good by helping others, and they want to make new connections and friends, too.

Working together, people can get more ideas, help each other solve problems, collaborate and feel they are a part of something bigger themselves.

People are hard-wired to belong to tribes and if you can create a tribe that people want to be a part of, they will never leave, even if you continue to charge a monthly fee for it forever. 

And again, creating a tribe of people in the form of a robust community will make it super easy for you to sell additional products and services.

Step #6: Scale Up Your Revenue with More Webinar Attendees to sell digital products

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If you already have an audience, those are the first people you want to get on your webinar.

Next, if you have relationships with other movers and shakers in your niche, strike deals with them to get their audiences on your webinars.

Finally, use paid ads for a continuous stream of new webinar attendees, the more attendees the higher the your chances tosell digital products. 

Hopefully, you’ll use the first two methods – targeting your own audience and the audiences of others – to start making plenty of sales. Then you can use that profit to start advertising with paid ads on Facebook and YouTube. 

Hook them with your free webinar, teach great stuff and make lots of sales. Some marketers spend over $100,000 a month on paid ads because it was so incredibly effective. Sometimes it can work better than running SEO traffic to webinars. (But a lot of tweaking and testing is required as it won’t just work straight out of the court. )

Step #7: Be Patient and Test

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You might get lucky and hit it out of the ballpark right away. Or you might not. In most cases, you’ll need to refine what you say to get people on the webinar, refine how you do the webinar, and especially work on how you present your offer at the end of the webinar.

If you’ve never sold via webinar before, then you know you are learning new skills and you’re not going to master it overnight. That’s okay.

I’ve seen new coaches who got just a very few sales, or even just one sale, and even NO sales on their first webinar, and every one of them who persevered went on to earn a minimum of six figures with their webinars. The ones who quit? Well, you can guess what they earned.

It’s okay to totally muff your first couple of attempts. Do everything you can to get it right, but don’t become paralyzed by trying to perfect any of it.

Have an outline to follow for your webinar and then practice it a few times. If you’re nervous talking to a couple of hundred people at once, pretend you’re just talking to one friend. 

Or get someone to join you on the webinar and ask you questions, sort of like an interview. Sometimes all it takes is hearing a friendly voice to allow you to relax and enjoy the process.

Use Google Analytics to create a funnel to see where people are dropping off. Maybe they’re dropping off of your webinar, or your checkout page, or they’re asking for a refund within the trial period. 

Monitor what’s happening and when it’s happening to make corrections. 

Do they sign up but then miss the webinar? Do a better job of building the perceived value of the webinar and reminding them of when it’s taking place. If possible, use SMS texting to remind people the webinar is starting soon.

Do they leave the webinar early? Provide more value on the webinar and try offering a different incentive for staying online for the duration.

Do they stay for the entire webinar but don’t buy? Find out why by asking them.

Realize this isn’t something that’s likely to make you a ton of money in a few days, but if you invest 3 months or more to testing and tweaking, you can begin to see amazing results.

Your Possibilities are endless when you sell digital products

What if today you start researching what you want to create as your next product. Let’s say it’s a course. You spend a week researching what people are dying to know, and then you spend another week recording a series of 10 or 20 lessons that teach people to get a result they truly want to have.

Next you work on creating your funnel, including your webinar. And maybe 4 to 6 weeks from right now, you have your first webinar. In fact, that first week you do three webinars, and you make some sales.

You also find out what needs fixing, and you fix it, and you do more webinars.

And in 2 to 3 months from now, you’re making some decent money. Nothing spectacular, but enough to know this is really working.

And you perfect your webinar and your funnel and in six months you know that if 1000 people sign up for your webinar, 300 of them will show up and 250 of them will stay for the entire webinar. 

And of the 250, looking at your numbers you know that 30 of them will purchase your course.

And so if your course costs $500.

This means one webinar with 1000 sign ups equates to $15,000.

And maybe you spent 10%, 20% or even 30% of that on advertising.

And you can get enough interest through advertising to do 2 webinars a week.

Are you getting the picture?

Or maybe this scenario is too rosy, and you only do half as good in six months. Would you be terribly disappointed to be earning just a few thousand dollars a week by holding two one-hour webinars?

One Last Note:

We only talked here about promoting your own product via webinar, but there’s no reason why you couldn’t team up with a product owner, coach or consultant and split the profits. The two of you can conduct the webinar together, or you can do it alone. Decide in advance what an equitable split of profits will look like.

Or you can cheat: Yes, this is perhaps a bit sneaky, but it works. You’re going to become an ‘overnight’ expert (in reality it takes a month or more) by purchasing the top 5 or 10 products on a certain topic. Devour them. Make the information yours as in understanding it so you can teach it in your own way without plagiarising. Use it yourself. Take notes on what you do and how it works. And then create your own product in your own words using what you’ve learned. 

If you’re thinking this all sounds great but you could never do it, I would urge you to reconsider. This is literally a formula to earn six or seven figures online in one of the most hassle-free, simplest methods I know of. 

And yes, you can do it. 

Conclusion

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If you are any type of subject Matter Expert such as Coach, Consultant, Entrepreneur, Mentor, Influencer, Speaker, Author, Facilitator, Teacher and Trainer you can transform your skills and knowledge into a structured and automated coaching, consulting or author business online.

The simplest path is listed below. Granted there is allot more work involved in the overall process as it could take you days or weeks and for some even months to create some form of information product and then many iterations of a webinar in order to make those sales. But having been in this space for over 15 years the following is the most common path I help implement and see many other successful marketers / experts do online in order to grow and scale their business. This is just the beginning because there is whole new layer after this to help you up the product ladder and high ticket selling.

  • Find out what your audience wants – Niche Problem Identification
  • Ideally, you want to create a product that solves a problem that a lot of people in your niche are having.
  • Create a Webinar / Webclass / Presentation Video with a promise to solve one aspect of the problem
  • The promise drives people to attend the webinar.
  • Offer a bribe to keep your listeners on the webinar for the entire duration of the presentation.
  • Teach what to do on your webinar, but not teach HOW to do it
  • Give enough information to make the webinar truly informative in its own right, even if they don’t purchase.
  • Keep them to the end –  You can’t sell them your info product at the end of the webinar if they’re not there to hear your offer.
  • Give them the step-by-step strategies to get the result you promised.
  • Give them a call to action to get your solution,
  • Follow up series via email and/or SMS
  • Take all of the risk away from your prospects
  • Have a money-back guarantee
  • Present your guarantee in such a way that it becomes a total no-brainer 
  • Keep Delivering
  • Offer ongoing training updates and group coaching calls. 
  • Stay in constant contact with them and offer them a host of other products as well.
  • Create a robust community
  • Scale Up Your Revenue with More Webinar Attendees
  • Use paid ads for a continuous stream of new webinar attendees. 
  • Be Patient and Test
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